The “Ink Absorber Full” / service required message on Canon TS5370 is common after many cleaning cycles. In most cases, a counter reset restores printing.

Ink absorber pads store waste ink during normal operation. Canon firmware tracks this using a software counter and may stop printing when it reaches the limit.

This page is prepared for Canon TS5370. Service mode instructions are shown only when a matching series procedure is known.

Common Symptoms

• Service / maintenance warning on the screen or driver
• Printer refuses to print even with ink available
• Blinking lights and queued jobs fail
• Error reappears after restart

How to Enter Service Mode on Canon TS5370

If your Canon TS5370 supports service mode reset, follow the steps below before performing the counter reset.

1. Turn the printer OFF.
2. Press and hold Stop/Reset.
3. While holding Stop/Reset, press and hold Power.
4. Release Stop/Reset (keep holding Power).
5. Press Stop/Reset 5 times.
6. Release Power — the printer should enter service mode.

If it doesn’t work, repeat the sequence carefully. The press count depends on the series.

Perform the Waste Ink Counter Reset

Completing the reset clears the internal ink absorber counter stored in printer memory and restores normal operation.

Warnings

Treat the reset as a maintenance step. If your printer has extremely high usage, consider cleaning/replacing absorber pads to avoid overflow.

Reset tools and instructions

For best results, avoid rushing button presses—consistent timing matters.

Troubleshooting

• Repeat the service mode steps carefully (timing matters).
• Try a different USB cable/port if using PC software.
• Close other Canon printer utilities while resetting.
• Use the correct Stop/Reset press count for your series.
• Power-cycle the printer and try again.

FAQ