Canon TS3610 can lock printing when the waste ink (ink absorber) counter hits a predefined threshold. This guide explains how to reset it.

Ink absorber pads store waste ink during normal operation. Canon firmware tracks this using a software counter and may stop printing when it reaches the limit.

This page is prepared for Canon TS3610. Service mode instructions are shown only when a matching series procedure is known.

How to Enter Service Mode on Canon TS3610

To access maintenance functions, Canon TS3610 may need to be placed in service mode first.

1. Turn the printer OFF.
2. Press and hold Stop/Reset.
3. While holding Stop/Reset, press and hold Power.
4. Release Stop/Reset (keep holding Power).
5. Press Stop/Reset 5 times.
6. Release Power — the printer should enter service mode.

If it doesn’t work, repeat the sequence carefully. The press count depends on the series.

Clear the Ink Absorber / Waste Ink Counter

Completing the reset clears the internal ink absorber counter stored in printer memory and restores normal operation.

Before You Continue

Resetting the counter does not physically clean the absorber pads. For heavy usage, pads may eventually need cleaning or replacement.

Reset tools and instructions

Use a reliable USB connection and follow the steps in order.

Troubleshooting

• Power-cycle the printer and try again.
• Use the correct Stop/Reset press count for your series.
• Close other Canon printer utilities while resetting.
• Try a different USB cable/port if using PC software.
• Repeat the service mode steps carefully (timing matters).