The “Ink Absorber Full” / service required message on Canon MX499 is common after many cleaning cycles. In most cases, a counter reset restores printing.

Ink absorber pads store waste ink during normal operation. Canon firmware tracks this using a software counter and may stop printing when it reaches the limit.

This page is prepared for Canon MX499. Service mode instructions are shown only when a matching series procedure is known.

What You May Notice

• ‘Ink Absorber Full’ / ‘Service Required’ message
• Support/service code (varies by series)
• Printing blocked after cleaning cycles
• Reset required to continue printing

Finalize the Reset and Restore Printing

Completing the reset clears the internal ink absorber counter stored in printer memory and restores normal operation.

Before You Continue

Resetting the counter does not physically clean the absorber pads. For heavy usage, pads may eventually need cleaning or replacement.

Reset tools and instructions

Use a reliable USB connection and follow the steps in order.

If It Doesn’t Work

• Try a different USB cable/port if using PC software.
• Close other Canon printer utilities while resetting.
• Repeat the service mode steps carefully (timing matters).
• Use the correct Stop/Reset press count for your series.
• Power-cycle the printer and try again.

FAQ