Canon MG6400 can lock printing when the waste ink (ink absorber) counter hits a predefined threshold. This guide explains how to reset it.

Inside Canon printers, absorber pads collect excess ink from cleaning and maintenance cycles. The printer uses an internal counter to estimate pad saturation.

This page is prepared for Canon MG6400. Service mode instructions are shown only when a matching series procedure is known.

What You May Notice

• Service / maintenance warning on the screen or driver
• Printer refuses to print even with ink available
• Blinking lights and queued jobs fail
• Error reappears after restart

How to Enter Service Mode on Canon MG6400

Some Canon series require entering service mode before the ink absorber counter can be reset.

1. Turn the printer OFF.
2. Press and hold Stop/Reset.
3. While holding Stop/Reset, press and hold Power.
4. Release Stop/Reset (keep holding Power).
5. Press Stop/Reset 6 times.
6. Release Power — the printer should enter service mode.

If it doesn’t work, repeat the sequence carefully. The press count depends on the series.

Finalize the Reset and Restore Printing

Once the counter is cleared, Canon MG6400 should exit the locked state and printing should resume normally.

Before You Continue

Resetting the counter does not physically clean the absorber pads. For heavy usage, pads may eventually need cleaning or replacement.

Download & get started

Use a reliable USB connection and follow the steps in order.

FAQ