When the Epson XP-970 reaches its maintenance threshold, Epson firmware may block printing as a safeguard. In most cases, this is resolved with a counter reset.

During head cleaning and maintenance cycles, excess ink is routed to internal absorber pads. The Epson XP-970 uses a software counter to estimate pad saturation and locks printing at a set threshold.

Why the Epson XP-970 Stops Printing (Waste Counter Limit)

With Wic Reset Connect, you can reset the Epson XP-970 waste ink counter quickly using a Windows PC, USB connection, and a valid reset key.

Typical Signs

• ‘Service Required’ / service life message in driver or utility
• Maintenance/support code (varies by model/driver)
• Printing stops after cleaning cycles
• Warning repeats after restarting the printer

Epson XP-970 Ink Pad Counter Reset – Quick Steps

1. Step 1: Use a Windows PC (7–11) with Internet access. Connect Epson XP-970 via USB (Wi-Fi reset is not supported).
2. Step 2: Start Wic Reset Connect in Administrator mode and wait until Epson XP-970 appears in the device list.
3. Step 3: Paste the reset key, click Reset, and after completion power-cycle Epson XP-970.

Most Epson XP-970 waste counter resets finish in ~1–2 minutes.

What You Need

• USB connection required (Wi-Fi reset not supported)
• Windows 7/8/10/11 PC
• Valid Wic Reset Connect reset key
• Stable Internet connection during reset

Common Fixes

• Restart printer and PC, then try again.
• Use a direct USB connection (avoid hubs).
• Try another USB cable (some cables are charge-only).
• Close Epson Status Monitor or other printer utilities.
• Run the app as Administrator.

Frequently Asked Questions