The Epson DX5000 delivers reliable printing, but periodic maintenance routines can increase the waste ink counter and eventually trigger a ‘Service Required’ lock.

During head cleaning and maintenance cycles, excess ink is routed to internal absorber pads. The Epson DX5000 uses a software counter to estimate pad saturation and locks printing at a set threshold.

Why the Epson DX5000 Stops Printing (Waste Counter Limit)

With Wic Reset Connect, you can reset the Epson DX5000 waste ink counter quickly using a Windows PC, USB connection, and a valid reset key.

Typical Signs

• ‘Service Required’ / service life message in driver or utility
• Maintenance/support code (varies by model/driver)
• Printing stops after cleaning cycles
• Warning repeats after restarting the printer

Step-by-Step: Epson DX5000 Waste Counter Reset

1. Step 1: Connect Epson DX5000 to a Windows computer with a stable Internet connection using a USB cable.
2. Step 2: Start Wic Reset Connect in Administrator mode and wait until Epson DX5000 appears in the device list.
3. Step 3: Use the key to reset the counter, wait for completion, then restart Epson DX5000 to finalize.

Most Epson DX5000 waste counter resets finish in ~1–2 minutes.

Before You Begin

• Stable Internet connection during reset
• Windows 7/8/10/11 PC
• USB connection required (Wi-Fi reset not supported)
• Valid Wic Reset Connect reset key

If the Printer Is Not Detected

• Restart printer and PC, then try again.
• Use a direct USB connection (avoid hubs).
• Run the app as Administrator.
• Try another USB cable (some cables are charge-only).
• Close Epson Status Monitor or other printer utilities.

Frequently Asked Questions