Canon MB5490 can lock printing when the waste ink (ink absorber) counter hits a predefined threshold. This guide explains how to reset it.

During head cleaning, surplus ink is routed to internal absorber pads. Canon MB5490 monitors this via a counter and can lock printing at a threshold.

This page is prepared for Canon MB5490. Service mode instructions are shown only when a matching series procedure is known.

Common Symptoms

• ‘Ink Absorber Full’ / ‘Service Required’ message
• Support/service code (varies by series)
• Printing blocked after cleaning cycles
• Reset required to continue printing

Reset the Ink Absorber Counter

Once the counter is cleared, Canon MB5490 should exit the locked state and printing should resume normally.

Before You Continue

If absorber pads are truly saturated, ignoring maintenance can lead to ink leakage inside the printer. The counter reset only removes the software lock.

Download & get started

For best results, avoid rushing button presses—consistent timing matters.

If It Doesn’t Work

• Power-cycle the printer and try again.
• Close other Canon printer utilities while resetting.
• Use the correct Stop/Reset press count for your series.
• Repeat the service mode steps carefully (timing matters).
• Try a different USB cable/port if using PC software.

Frequently Asked Questions