When the Epson L396 reaches its maintenance threshold, Epson firmware may block printing as a safeguard. In most cases, this is resolved with a counter reset.

During head cleaning and maintenance cycles, excess ink is routed to internal absorber pads. The Epson L396 uses a software counter to estimate pad saturation and locks printing at a set threshold.

Understanding the Epson L396 Waste Ink Counter

A service visit is often unnecessary. Wic Reset Connect allows a safe Epson L396 waste counter reset in minutes.

How the Error Appears

• ‘Service Required’ / service life message in driver or utility
• Maintenance/support code (varies by model/driver)
• Printing stops after cleaning cycles
• Warning repeats after restarting the printer

Reset Epson L396 Waste Ink Counter in 3 Steps

1. Step 1: Use a Windows PC (7–11) with Internet access. Connect Epson L396 via USB (Wi-Fi reset is not supported).
2. Step 2: Start Wic Reset Connect in Administrator mode and wait until Epson L396 appears in the device list.
3. Step 3: Enter your reset key and press Reset. Wait ~1–2 minutes, then restart Epson L396.

Most Epson L396 waste counter resets finish in ~1–2 minutes.

Common Fixes

• Try another USB cable (some cables are charge-only).
• Use a direct USB connection (avoid hubs).
• Restart printer and PC, then try again.
• Run the app as Administrator.
• Close Epson Status Monitor or other printer utilities.

Frequently Asked Questions